Need help with your account, a game that will not load or a payment question? Our support team can assist with sign-in issues, verification documents, technical concerns and general feedback. Use live chat for a quick question, or email when you need to include a screenshot or more detail. You can also call during the phone hours listed below. Choose the contact that best fits your enquiry, and please leave passwords and full payment card details out of your message.
| Department | Contact |
|---|---|
| Customer support email | [email protected] - accounts, games and technical help |
| General enquiries email | [email protected] - questions and feedback |
| Affiliate enquiries email | [email protected] - partnership enquiries |
| Phone number | +61 2 8317 4629 - phone enquiries |
| Working hours | Live chat: 24/7; phone: Mon-Fri, 09:00-18:00 AEST |
Email assistance
Email is our preferred contact method for detailed requests, account issues or anything requiring explanations or documents. Please include a clear subject line and attach any relevant files. Make sure your contact details are up to date so we can respond without delay. For faster handling, state your account ID and a concise description of the issue.
Send us a message
Response Time
Support requests are usually handled promptly. Most enquiries receive a reply within one business day; simple issues often resolved on first contact. Complex matters - such as account verification or payment investigations - may take longer depending on their nature and required checks. If a case needs extra time we'll keep you updated via email or live chat until it's resolved.
Feedback
Tell us what you think - send feedback, suggestions or ideas for improving the site. We review every message carefully and use your input to refine features, fix issues and improve the service and user experience. Short notes or detailed suggestions are welcome; contact us via live chat or email and help shape future updates.